FAQ

Frequently Asked Questions

Find answers to the most common questions about our home services.

Are you insured?

Yes, we are fully insured providing you with peace of mind and protection for your home. Upon request, we are happy to provide backup proof and documentation!

How often should I schedule cleaning services?

The frequency of cleaning appointments depends on your preferences and needs. We offer flexible scheduling options, including weekly, bi-weekly, monthly, or one-time cleans. We recommend getting on a recurring schedule; our recommendation is to start a recurring schedule with an initial deep clean and then regularly scheduled standard cleans to maintain your results long term and enjoy a clean space indefinitely!

How do you determine the cost of a cleaning service?

Our cleaning service cost is based on the square footage of your home, the type of service you choose (standard, deep clean, move-in/move-out), the condition of your home, and any selected extras, if applicable. By providing all the necessary details in our Book Now page, we will provide you with an accurate pricing estimate!

What if I need to reschedule or cancel a cleaning appointment?

We understand that schedules can change. Just let us know at least 24 hours in advance, and we’ll be happy to reschedule your appointment. Cancellations made within 24 hours of the scheduled appointment are subject to a cancellation fee of $50, and re-scheduled appointments a fee of $25.

What happens if something breaks?

All our teams are fully insured. This means you are protected in case of any accidental damages or injuries that may occur during the cleaning process.

Are your cleaners background checked?

Yes. Our customers are welcoming us into their homes and we take that responsibility very seriously. All our cleaners undergo thorough background checks prior to joining our team.

How can I pay you?

We accept VISA, Mastercard, American Express, and Discover.

Can I set up repeat visits?

Yes, and we offer all our recurring customers discounts. We offer weekly, bi-weekly, and monthly plans. For each of our services you can select and schedule recurring appointments and save instantly.

How do I re-schedule or cancel a booked cleaning?

Our email service reminders include a Reschedule and/or Cancel button which allows you to instantly reschedule or cancel your booking with one click. Or simply call us or email us and we’ll update your booking.

What if I’m not happy with the work you do for me?

We offer a 100% satisfaction guarantee. If you’re not satisfied, please contact us and we’ll make it right.

Do I need to provide cleaning supplies and equipment?

Nope! We provide all our own supplies. However, if there are special equipment or products you’d prefer the team use, we’re always happy to so long as they are provided.

Can I leave my keys or provide a garage/access code?

Not a problem – our cleaners are trained to handle keys and access codes responsibly.

What services do you provide?

We offer standard cleaning, deep cleaning, and move-in/move-out cleaning. For details on what each of these cleans include, feel free to head to our What We Clean page (link). We’re always happy to tailor a cleaning to meet your specific needs.

Do I need to be at home when you arrive for the cleaning?

Nope. Generally our teams prefer to have owners home for the first time we visit so as to point out specific areas/details, but it isn’t required. Many of our clients provide access instructions, and our professional cleaning team can handle the job efficiently whether you're present or not.

How do I book a home or commercial cleaning?

1. Ready to book now? Simply head to our Book Now page – it only takes 60 seconds 🙂 Select the service you want for personalized pricing and schedule an appointment in real-time based on our actual availability (yes, it’s mobile-friendly!) 2. Not quite ready to book and want to request a quote? Feel free to do so here (link) 3. Prefer old school? Reach us anytime at (872) 372-2134.

Satisfied Customers

Client Stories

Hear what our customers have to say about our cleaning services.

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